Live Call
Real-time capture, interpretation & confidence
Standby
Live call
——
Time 00:00
Turn —
Caller Aarav
AI confidence
—
0%
Waiting for the demo to start.
Language detection
Noise indicator
Quiet
Audio environment appears stable.
Next best question —
—
Relay proposes the highest-impact question when the demo starts.
Live transcript
Live
Critical information
0/6 confirmed
Relay stopped guessing.
Confidence dropped below 60% — automated capture halted, handoff prepared.
“
Relay doesn’t just know what to say.
It knows when it shouldn’t.
Smart Handoff
Confidence-aware human escalation
Awaiting handoff
No active handoff yet.
Run the demo on Live Call — Relay will escalate itself the moment confidence drops below 60%.
AI confidence
58%
Reason for escalation
Exact location uncertain
Human handoff summary
generated by Relay
Conversation summary
Confirmed
Missing / uncertain
✓
Transferred to Rekha Sharma · Agent · Queue 2
Case RLY-2841 created. Sending you to Cases…
Cases
Every call becomes a structured, reviewable record
| Case ID | Priority | Language | Confidence | Status |
|---|
Analytics
How often Relay resolves — and when it rightly hands over
Calls handled
—
live
Automated resolutions
—
self-serve
Human escalations
—
confidence-gated
Average confidence
—
at auto-resolve
Calls · last 24h
Escalation reasons
Languages served